General Provisions
To prevent fraud and illegal actions, DuexCash implements all possible measures to protect its clients and partners. As part of these efforts, thorough customer verification and financial transaction security are carried out. AML/KYC procedures are an important tool for confirming the legitimacy of individuals and legal entities.
DuexCash operates an automatic risk assessment system designed to identify suspicious activities during transactions. If a transaction is detected as suspicious, it will be temporarily suspended, and the user will be asked to undergo the AML/KYC procedure. For security reasons, the specific criteria of our risk assessment system are not disclosed, but it has proven to be highly effective in combating money laundering and fraud.
Please be informed that DuexCash may engage third-party services to conduct AML/KYC. These service providers adhere to our Privacy Policy to ensure the protection of your personal information.
DuexCash reserves the right to transfer information obtained during the AML/KYC process to law enforcement agencies upon a legitimate official request.
DuexCash will refuse cooperation with any individual or legal entity suspected or directly involved in money laundering, or if it is known that the funds were obtained through illegal activities.
AML and KYC Mechanism
AML/KYC applies to transactions that our automated risk prevention system classifies as suspicious. In such cases, it is necessary to contact support via email or online chat and provide the transaction ID.
The AML/KYC process includes user identity verification and, in some cases, confirmation of the legality of funds ownership by providing documentation.
Upon receiving the documents, DuexCash takes necessary measures to identify any misleading documentation, forgery, or false information and reserves the right to conduct investigations regarding certain users or transactions flagged as suspicious.
The transaction will be completed only after the successful completion of the AML/KYC procedure.
If there is information from law enforcement, regulatory bodies, legal entities, or other competent authorities that a transaction/original address/recipient address may be involved in any type of fraud, money laundering, or other suspicious activity, DuexCash reserves the right to take no action regarding the client's funds during the investigation period.
Given the nature of blockchain technology, if a user does not contact the Service over a significant period of time without completing the AML/KYC procedure, the refund of funds or resumption of exchange is possible only after completing KYC.
Disclaimer
DuexCash strives to provide fast service and make processes as transparent as possible. Any changes or updates to the AML/KYC procedure will be communicated to the user by email and reflected on our official website DuexCash.com.